Customer Service

Care Instructions

Wine Cloaks are made of cotton/poly blends and/or 100% cotton fabrics. They are all machine washable in cold water and should be ironed if necessary. All fabrics are sourced in the USA if possible. Embroidery and other specialty sewing is done by artisans in the USA.


 

Order Delivery

Most orders ship within 48 hours and are sent by USPS (United States Postal Services). Larger orders may ship UPS Ground. There will be an additional charge for orders shipped to international destinations. Please call Customer Service for RUSH shipping quote. Shipping & Handling costs are as follows: 1 Cloak for $2, 2 Cloaks for $3, FREE shipping for 3 or more Cloaks.


 

Return Policy

Each Wine Cloak is inspected by our Customer Service department for quality of workmanship before shipping. If your order is incorrect please let us know and we will take care of it at no additional cost to you. If you are dissatisfied with your purchase, you may return your unused Wine Cloak and you will be refunded the full merchandise amount less any appropriate shipping charges.


 

Warranty

All Wine Cloaks are inspected for quality assurance. We cannot refund Wine Cloaks that have been damaged from misuse.


 

Privacy

Your privacy is very important to us. We respect your concerns about maintaining strict privacy.

Any information that you divulge to us is kept in strict confidence. We do not collect personally identifiable information on our website or otherwise unless you choose to give it to us in your order process or via an electronic mail message, a phone call, or by postal mail. Even when you choose to give us your personal information, we keep it confidential.

We do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information. We maintain basic records of individuals who purchase products from us or contact us. We may contact you at a later date to offer you discounts on our products, or related products, or provide further information to you about the product we offer in the future. However, we do not provide this information to anyone else unless you give us your written permission.

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